fb999's Privacy Policy

fb999 collects certain personal and non-personal information with the aim of providing the best possible service to its users. The categories of information we collect are described below.

1.1 Information you provide directly

When you create an account, log in, or contact us on our platform, you provide the following information yourself:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Payment-related information (bKash, Nagad, Rocket, Upay or bank account number)
• Documents required for identity verification (copy of national ID card or passport)
• Any information provided when contacting the support team

1.2 Automatically collected information

When you browse our site, certain technical information is collected automatically. This includes:

• IP address and device type
• Browser type and version
• Site usage time and session information
• Page view history and click activity
• Transaction history and gaming activity
• Information obtained from cookies and similar tracking technologies

fb999 uses your information only for the following legitimate purposes. We never collect or use your information for unnecessary reasons.

2.1 Account management and identity verification

We use your personal information to create and manage your account and to ensure its security. Age verification and identity confirmation are an integral part of our responsible gaming policy.

2.2 Financial transaction processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer, and to prevent fraud.

2.3 Providing customer support

Our 24/7 live chat and email support team may use your information to resolve your issues quickly. This information is used solely for the purpose of improving our service.

2.4 Security and fraud prevention

Your information is analysed to maintain platform security, detect suspicious activity, and keep accounts secure.

2.5 Service improvement

Aggregate usage statistics are analysed to further improve the user experience, develop new features, and monitor platform performance.

fb999 gives the highest importance to the security of your personal information. We use advanced technology and processes to keep your data secure.

3.1 Encryption and technical security

Our platform uses SSL encryption technology, which keeps all information transmitted between your browser and our servers completely secure. Payment information is always stored in an encrypted state.

3.2 Access control

Only authorised staff have access to your personal information, and they can only view the information necessary for their specific responsibilities. We regularly review access logs.

3.3 Data retention period

We retain your information for as long as your account is active and for as long as required by legal obligations. After a defined period following account closure, information is securely deleted or anonymised.

fb999 never sells your personal information or shares it with third parties for commercial purposes. However, some information may be shared in the following limited circumstances:

4.1 Payment processors

Payment services such as bKash, Nagad, Rocket, Upay and bank transfer receive the information necessary to complete your transactions. These organisations operate under their own privacy policies and use information solely for the purpose of completing transactions.

4.2 Legal obligations

fb999 is obliged to comply with legal requirements if disclosure of information is required under applicable law, regulatory authority directives, or a competent court order.

4.3 Fraud prevention and security

Information may be shared with relevant authorities to prevent and investigate serious fraud, money laundering, or other illegal activity.

4.4 Service providers

Trusted technology service providers that assist in operating our platform (such as cloud hosting and cybersecurity) may have access to limited information as needed to carry out their operations. These providers are bound by strict confidentiality agreements.

fb999 uses cookies and similar technologies to improve your browsing experience and ensure the correct functioning of the site.

5.1 Essential cookies

These cookies are necessary for the basic functionality of the site. They are used for tasks such as maintaining login sessions, security verification, and remembering your preferred language. Disabling these cookies may prevent many features of the site from working correctly.

5.2 Analytical cookies

These cookies are used to analyse site usage statistics and improve the user experience. This data is processed in aggregate and no individual is identified.

5.3 Cookie controls

You can control cookies by changing your browser settings. However, disabling all cookies may limit some services. See your browser's help section for more details.

As a user of fb999, you have certain important rights over your own personal information. We respect these rights and are committed to helping you exercise them.

6.1 Right to access your information

You may request a copy of the information we hold about you at any time. We will provide this information within a reasonable time.

6.2 Right to correct your information

If there is any incorrect or incomplete information in your profile, you may request that it be corrected. Keeping information accurate is important for both parties.

6.3 Right to request deletion of your information

In certain circumstances you may request that your information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

6.4 Opting out of marketing communications

If you no longer wish to receive our promotional messages, you can stop this service at any time by contacting us.

fb999 strictly prohibits access for anyone under the age of 21. We do not knowingly collect any information from minors. If we become aware that we hold information belonging to a minor, that information will be deleted immediately and the relevant account will be closed.

If you believe a minor is using our platform, please contact us.

fb999's operations are conducted for users in Bangladesh. Our servers and data storage may be located in various countries. For any international data transfers, we ensure that equivalent protection measures are in place in compliance with applicable data protection laws.

For data transfers, we always ensure appropriate contractual safeguards and technical security measures, so that your information receives the same level of protection wherever it is stored.

fb999 reserves the right to update this privacy policy as needed. If there are significant changes to the policy, we will notify you in the following ways:

• Via a clear notice on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

Continued use of the platform after the updated policy is published will be considered as your acceptance of the new policy. If you do not agree with the changes, please stop using the service and contact us to close your account.

If you have any questions, concerns, or complaints regarding your privacy, our dedicated support team is always ready to help. We take every complaint seriously and aim to resolve it promptly.

Contact us through the channels below to learn more about fb999's privacy policy or to exercise your data-related rights.